Here are some FAQs to help answer any queries or questions you might have. If you require any additional help please don’t hesitate to get in touch.

How do I book a property?

To book a property you must first call 07973 215407  or email giving the dates of your stay and which level of stay – basic, luxury or concierge rental plus any of the additions you may wish for – click here for prices and availability. We will send you a booking form which you will need to be return with your deposit to complete the process.

Do I pay a deposit?

Yes, when a booking is made we ask for the Booking Form and £250 security deposit – this is kept until after your stay. It may be paid via Internet Banking or cheque. The money is both a deposit to secure your booking but also acts against any damages to the property. The Full payment for your booking is required 4 weeks in advance of your stay and should be placed into the Bank Account provided. If you need to pay via a cheque it should arrive with us 5 weeks in advance to give us time to place it into the bank for you.

If you book less than 4/5 weeks before the start of a holiday, full payment plus all additional deposit must be received at the time of booking.

If a payment is made by Visa or MasterCard credit card, Riverside Lifestyle will make a charge of 2% for each payment made in order to recover the credit card company’s charges. American Express credit card payments will incur a 3% charge. If a payment is made by PayPal, Riverside Lifestyle will make a charge of 2% for each payment made in order to recover PayPal’s charges to the company. We regret that any charges incurred in handling payments from overseas will be passed on to you. The deposit paid is not a charge unless in the event of breakages, damages or excessive cleaning at the property.

What if I have to cancel the booking?

If you cancel your booking you will lose your deposit. If you cancel less than 4 weeks before your stay, you will lose 50% of your full payment; if you cancel 2 weeks or less before your stay you will lose 100% of your full payment unless we are able to fill the dates with another guest.

Can I bring our dog?

Yes you can – Dogs staying must have our prior consent though and we ask for an additional charge of £25 per dog. They must be kept under control and exercised outside. Dogs are not permitted in bedrooms or on furniture and we cannot accept responsibility for their safety. Please do not leave dogs in the property unsupervised. Registered guide dogs are allowed in all properties but you should inform us at the time of booking if you wish a guide dog to accompany you. You must of course clean up after your dog outside ans in otherwise we will need to charge for additional cleaning.

Is there adequate parking?

Yes, we have grounds sufficient for many cars. Parking is available on site but you leave your vehicles there at your own risk – Riverside Lifestyle has no responsibility or liability for your cars or their belongings.

Can we invite friends to stay?

You can of course invite friends over but parties are only allowed with consent. It is very important that only the maximum number of persons stay at the cottage and lodge ( x10 / x4 respectively). The names and addresses of all people staying need to be given at the time of booking and must be declared on your booking form. Admittance may be refused if this condition is not observed. The owners also reserve the right to refuse or revoke bookings from parties which may in its opinion prove unsuitable as a result of their behaviour.

Do you cater for specific accessibility needs?

The Riverside properties are a mixture of old and new – each have their own quirkiness where floors and stairs are not alway even and being in the country where outdoor surfaces can be slippery and uneven.  Riverside take no responsibility for any accidents or trips. Please be take care of children and the elderly.

We do not have cater specifically for disabilities although we do have ramps and the ground floor in on one level but will help where we can if asked.

What if I break something?

You are responsible for taking care of the property during your stay. All its equipment and contents must be left clean and tidy on departure.

Any damages or breakages in the property are the joint responsibility of you and the member(s) of your party. Minor breakages are not usually charged for being reasonable wear and tear but guests must report any damage before departure.

Any major damage to property will be payable upon demand and, subject to any incurred losses, not limited to loss of rental, interest, and other consequential charges as may be incurred by Riverside Lifestyle.

What do I do if there is a problem?

You must inform the owners immediately if a problem arises and every effort will be made to rectify it as soon as possible so that you enjoy the rest of your holiday. In the event of breakdown of domestic appliances, plumbing, wiring, or any unforeseen occurrence or circumstance, the owners will not be required to pay any compensation or expenses of any kind.

Do you allow BBQs?

Yes, BBQs are available at Riverside – a built in BBQ is located by the pool at Riverside Lodge and there is a movable one for the garden at Riverside Cottage.  Riverside Cottage is a thatched cottage so it is essential to take care. Please do not place the BBQ anywhere near the house and especially in high winds.

Do you have a swimming pool?

Yes, the outdoor swimming pool is located next to Riverside Lodge. It can be accessed from any of our properties and our guest are free to use it. It has an electric safety cover on it which should only be opened by an adult and closed after use, otherwise little ones and animals will fall into it and the water will soon get cold. Please ensure you supervise all children while they swim.

Remember you swim at your own risk.

What do I do if I have a complaint?

Any complaint must be notified immediately so that an investigation can be made if necessary and any remedial action taken if required.

Is Broadband/Wireless access available?

Yes, all our properties come with free WiFi. Sometimes there may be problems where internet access is intermittent or even on occasion unavailable for a short period of time. As in most properties the strength of the wireless signal can vary throughout the property and the thickness of the walls may prevent wireless internet access in certain rooms or areas on site, so please bear this in mind.

Are towels provided at the property?

Yes, towels are supplied for all guests. We do not provide swimming towels.

Guest will receive one hand towel and one bath towel per person. We also provide hand wash and cream and bath/shower gel and lotion as well as soap all made using our lavender.

When your stay is over we would appreciate it if you took off your bedding as you leave and place it in a pile in your room along with your used towels.

Can we smoke inside the property?

Riverside properties operate a non-smoking policy throughout. In the event of any member of the party breaching the smoking policy Riverside will make a charge for additional cleaning and damage caused as a result.

Can I have a party during my stay?

We do not expect guests to have a party with additional guests without prior consent and usually we would want to get involved with the catering. But we do want you to enjoy yourselves, so please ask and we will try to accommodate your wishes.  We however do not allow the use of party decorations, such as glitter or party poppers and definitely NO fireworks.  No candles are allowed – battery operated candles are provided. Any items of furniture moved must be placed back in their original position.

What if we are not happy with our propertry on arrival?

We have done our best to ensure that you will not have any cause for complaint. However, sometimes things can be missed and the matter should be brought to our attention at once. In most cases the situation can be rectified immediately. If you are unable to resolve the matter please then contact us without delay so we can investigate and try and help. Do not leave it until you have returned home, as we are then no longer in a position to help.

Do we need to clean the property before we leave?

We ask that the property is left in the same state of cleanliness and general order as you found it when you arrived. We do ask however that you leave £100 at the cottage and £50 at the lodge as you leave, for our housekeeper who will ensure the property is clean and hygienic for the next guests.

Can I provide feedback on my holiday?

Yes, please feel free to email us your comments, we would love to hear how your holiday went. We believe that only you, our guests, are able to provides true feedback about our holiday properties and our service, so we look forward to hearing from you. We use it to monitor ourselves to ensure we are listening and meeting all your needs. We do ask that all feedback that is submitted is fair, appropriate, legally acceptable and relevant so that it may be used. We reserve the right to decide what is published.